Privacy Policy
Effective 15 April 2026 · Version 1.0
1. Who we are
Kins Consultancy Limited, trading as RentCore (“RentCore”, “we”, “our”, “us”), operates the property management platform available at rentcorehq.com. We are the data controller for personal data processed through this platform.
For any privacy enquiries, contact us at help@rentcorehq.com.
2. What personal data we collect
We collect and process the following categories of personal data:
- Account data — your name and email address when you register and use RentCore.
- Property and tenancy data — property addresses, tenancy start and end dates, rent amounts, and payment records you enter into the platform.
- Tenant data — names and contact details of tenants you manage through RentCore. You are responsible for having a lawful basis to store this information.
- Billing data — subscription and payment information handled on our behalf by Stripe. We do not store full card details on our servers.
- Usage data — browser type, pages visited, and interaction data collected through analytics tools to help us improve the product.
- Technical data — IP address, device type, and error logs used for security and to diagnose issues.
3. How and why we use your data
To provide the service
We process your account and property data to operate the RentCore platform. The legal basis is performance of a contract — processing is necessary to deliver the service you signed up for.
To process subscription payments
We share billing information with Stripe to manage your subscription. The legal basis is performance of a contract.
To improve the product
We use aggregated usage analytics to understand how the platform is used and where we can improve it. The legal basis is legitimate interests — understanding product usage helps us build a better service for all users.
To ensure security and fix errors
We log technical errors and monitor for unusual activity to keep the service secure and stable. The legal basis is legitimate interests.
To meet legal obligations
We may retain certain records as required by applicable law.
4. Third-party processors
We use the following trusted third parties to help deliver the service. Each processes data only on our instructions and is contractually bound to protect it:
Supabase
Hosts our database and authentication system. Your account, property, tenancy, and tenant data is stored in Supabase-managed infrastructure (AWS eu-west-2, United Kingdom).
Stripe
Processes subscription payments and manages billing. When you subscribe to a paid plan, Stripe collects and stores your payment card details directly. Stripe's privacy policy is available at stripe.com/gb/privacy.
Vercel
Hosts and serves the RentCore web application. Vercel processes request logs and may store IP addresses for a limited period for security purposes.
PostHog (where enabled)
Provides product analytics. We use PostHog's EU-hosted infrastructure to capture anonymised usage events. No personally identifiable data is included in analytics events.
Sentry (where enabled)
Captures application errors. Error reports may include technical metadata such as browser type and URL path but do not include property records or tenant data.
We do not sell your personal data to third parties, nor do we share it for marketing purposes.
5. International transfers
Some of our sub-processors operate infrastructure outside the UK. Where personal data is transferred internationally, we ensure adequate safeguards are in place — such as the UK International Data Transfer Agreement or equivalent approved mechanisms — as required by UK GDPR.
6. Data retention
We retain personal data only as long as necessary:
- Active account data is retained for the life of your account.
- After account deletion, we remove personal data within 30 days, except where retention is required by law (e.g. financial records may be retained for up to 7 years).
- Aggregated and anonymised analytics data may be retained indefinitely as it is no longer personal data.
7. Your rights under UK GDPR
As a UK data subject you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your personal data, subject to any legal retention obligations.
- Restriction — ask us to limit how we use your data in certain circumstances.
- Portability — receive your data in a machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — where we rely on consent, you may withdraw it at any time.
If you have a RentCore account, you can download a machine-readable copy of your data yourself from Settings → Account & Security → Your data & privacy, and correct or delete your account there. To exercise any other right, or if you do not have an account, email help@rentcorehq.com. We will respond within 30 days.
If you are unhappy with how we have handled your personal data, you can make a data-protection complaint. We acknowledge every complaint within 30 days and route it to the person responsible for data protection. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk at any time.
8. Cookies and tracking
RentCore uses session cookies necessary for authentication and security. Where product analytics are enabled, we use local storage to maintain a consistent analytics session. We do not use third-party advertising cookies or cross-site tracking.
9. Changes to this policy
We may update this privacy policy from time to time. Where changes are material, we will notify you by email or by a notice within the application. Continued use of RentCore after a policy update constitutes acceptance of the revised terms. The date at the top of this page indicates when it was last updated.
10. Contact
For privacy-related questions or to exercise your data rights, contact us at help@rentcorehq.com.
For general support enquiries, contact help@rentcorehq.com.